Contact Us

Got a question about an order, a product, or just want to say hi? We read every message ourselves, no bots, no call centre. We usually reply within 1–2 business days.

How long does shipping take?
Once your order's packed, it's on its way. See our full Shipping Policy for exact delivery timeframes to your area.

How do I track my order?
You'll get a tracking link by email as soon as your order ships. Can't find it? Check your spam folder first, then drop us a line below and we'll chase it up.

Do you ship outside Australia?
Check our Shipping Policy for the full list of countries we currently deliver to.

What's your returns policy?
Full details including the return window and how to start one are on our Returns Policy page.

Can I exchange for a different size or colour?
The quickest way is to return your original item for a refund, then place a new order for what you'd like instead — that way you're not waiting on stock to move between orders. Email us with your order number and we'll get the return started.

My order arrived damaged or wrong — what now?
That's on us. Email us with your order number and a photo, and we'll get it fixed fast.

Still need us? Email hello@thedogfluence.com and we'll get back to you within 1–2 business days.