Shipping policy

Last updated: 17 November 2025

At The Dogfluence, we aim to process and dispatch all orders within five business days from our location in Queensland, Australia. We currently ship to Australia and New Zealand using Australia Post, with both standard and express options available. Standard shipping within Australia is $10.00 and express shipping is $15.00. Shipping rates to New Zealand are calculated at checkout. Once your order has been dispatched, you will receive a tracking number via email so you can follow your parcel’s progress. All orders are sent with tracking, and we encourage customers to monitor their delivery using the information provided.

Estimated delivery timeframes are up to ten business days for standard shipping within Australia and approximately three business days for express shipping. Delivery times for New Zealand vary depending on location, customs processing, and carrier delays. These timeframes are provided as a guide only, as delays may occur beyond our control due to peak seasons, public holidays, severe weather, customs clearance, or carrier service disruptions. During busy periods such as new product launches, Black Friday, and Christmas, both packing and delivery times may take longer than usual.

Customers may choose to provide Authority to Leave (ATL) at checkout. If ATL is selected, the parcel may be left unattended at the delivery address, and responsibility for the parcel transfers to the customer once the carrier marks it as delivered. The Dogfluence is not liable for parcels that go missing, are stolen, or are damaged after delivery where ATL has been provided. Please ensure your delivery address is accurate when placing your order, as we cannot guarantee delivery or replace parcels where incorrect or incomplete addresses have been supplied. If a parcel is returned to us due to address issues or failure to collect, we can resend it at your cost or issue a refund minus the original shipping fee once the parcel is returned to us in good condition.

From time to time, we may offer products on pre-order. Any estimated arrival or dispatch dates provided for pre-order items are approximate only and may change due to manufacturing or shipping delays. Orders that include both in-stock and pre-order items will normally be shipped together once all items are available unless a separate arrangement is made. If you wish to split shipments, additional postage costs may apply.

If your parcel appears delayed, lost, or incorrectly delivered, we recommend first checking the tracking information, contacting Australia Post directly, and then contacting us at hello@thedogfluence.com if further help is needed. If the carrier confirms a parcel has been lost in transit and you provided the correct address, we will work with you to arrange the appropriate remedy in line with Australian Consumer Law. If tracking shows the parcel has been delivered, particularly where ATL was given, we are generally unable to replace or refund the order.

For any questions relating to shipping, delivery, tracking, pre-orders, or order issues, you can contact us at hello@thedogfluence.com. We’re here to help ensure your Dogfluence gear arrives safely and smoothly.